Frequently Asked Questions (FAQs)

Welcome to the Flex Motion FAQ page! We've answered some common questions to help you shop with confidence. If you need additional assistance, please contact our customer support team.

1. Orders & Payments

Q: How can I place an order?

Simply browse our store, choose your preferred product, add it to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

Q: What payment methods do you accept?

You can view the available payment methods during checkout. Accepted options will be displayed before you complete your order.

Q: Can I cancel or change my order after placing it?

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations once an order has been processed or shipped.

Q: How will I know if my order is confirmed?

You should receive an order confirmation email after successfully placing your order. Please check your inbox and spam folder.

2. Shipping & Delivery

Q: Do you offer free shipping?

Yes! Flex Motion offers free standard shipping on orders delivered within the United States.

Q: Where do you ship?

Currently, we ship within the United States only. We do not offer international shipping.

Q: How long does shipping take?

Our estimated delivery time is 5–8 business days, including:

Order processing: 2–3 business days
Transit time: 3–5 business days

Delivery times are estimates and may vary due to carrier delays, holidays, weather, or other circumstances.

Q: How can I track my order?

Once your order has been shipped, tracking information will be provided when available. You can use the tracking details to follow your shipment.

Q: What should I do if my package is delayed?

If your order has not arrived within the estimated delivery window, please contact us at info@flexmotion.shop with your order number.

3. Products & Usage

Q: What products does Flex Motion offer?

Flex Motion focuses on massage and muscle-relaxation products, including portable massage guns and other convenient massagers for everyday use.

Q: Are your massage guns portable?

Many of our massage guns are designed with portability and convenience in mind. Please check each product page for its specific size, weight, and features.

Q: How do I choose the right massage gun?

Consider the product's size, speed settings, massage heads, battery capacity, and other listed features. You can compare product descriptions to find an option that suits your preferences.

Q: Can I use a massage gun every day?

Usage depends on the product instructions and your individual needs. Always follow the manufacturer's guidance, avoid excessive pressure, and stop using the device if you experience pain or discomfort. Consult a qualified healthcare professional if you have concerns about whether a massage device is suitable for you.

4. Returns & Refunds

Q: What is your return policy?

We offer a 30-day return policy, subject to the eligibility requirements in our Return & Refund Policy. Products must meet the stated condition and packaging requirements.

Q: How can I request a return?

Email us at info@flexmotion.shop with your order number and the reason for your return. Our team will provide instructions if your return is eligible.

Q: When will I receive my refund?

Approved refunds are generally processed within 10 days after we receive, inspect, and approve the returned item. Refunds are issued to the original payment method.

Q: Do I have to pay for return shipping?

Please refer to our Return & Refund Policy for details about return shipping costs and any applicable exceptions.

5. Customer Support

Q: How can I contact Flex Motion?

You can reach us through the following contact details:

Email: info@flexmotion.shop
Phone: +1 907-563-2222
Address: 549 W International Airport Rd, Anchorage, AK 99518, United States

Q: What information should I include when contacting support?

For order-related questions, please include your order number, the email address used at checkout, and a brief explanation of your concern. This helps us assist you more efficiently.