Terms of service

Overview

Welcome to Flex Motion. Throughout these Terms of Service, the terms "we," "us," and "our" refer to Flex Motion. We operate this online store and website, including all related information, content, products, and services, to provide you with a convenient shopping experience.

By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

If you do not agree with these terms, please do not access or use our website.

1. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or legal guardian to use this website.

You agree not to use our products or website for any unlawful or unauthorized purpose. You must not violate any applicable laws or regulations while using our services.

Any violation of these Terms may result in the termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.

You understand that information you submit, excluding payment information, may be transferred over various networks. Payment information is encrypted during transfer through secure payment processing systems.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our website or services without our prior written permission.

3. Products and Services

Flex Motion offers products designed to support everyday comfort, relaxation, and personal wellness.

We make reasonable efforts to display product descriptions, images, colors, and specifications as accurately as possible. However, actual product appearance may vary slightly due to screen settings, lighting, or manufacturing variations.

We reserve the right to:

Modify product descriptions and prices without prior notice.
Limit product quantities or availability.
Discontinue products at any time.
Correct product listing errors or inaccuracies.

All products are subject to availability.

4. Pricing and Payments

All prices displayed on our website are listed in the currency shown at checkout.

We reserve the right to change product prices at any time without prior notice.

By placing an order, you agree to provide accurate and complete billing and payment information. You authorize us and our payment processors to charge the payment method you provide for the total amount of your purchase.

Orders may be canceled or declined if payment cannot be verified or authorized.

5. Orders and Order Acceptance

When you place an order, you will receive an order confirmation email. This confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse, limit, or cancel any order for reasons including suspected fraud, incorrect pricing, product availability, or inaccurate order information.

If we cancel or make changes to an order after payment has been received, we will make reasonable efforts to notify you using the contact information provided during checkout.

6. Shipping and Delivery

Flex Motion currently offers shipping within the United States only. We do not offer international shipping at this time.

We provide free standard shipping on eligible orders within the United States.

Our estimated delivery schedule is:

Processing Time: 2–3 business days.
Transit Time: 3–5 business days.
Total Estimated Delivery Time: 5–8 business days.

Delivery times are estimates and may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.

For more information, please review our Shipping Policy.

7. Returns and Refunds

We want you to be satisfied with your purchase.

Flex Motion offers a 30-day return policy, subject to our return eligibility requirements.

To qualify for a return:

Products must be returned within 14 days after the return request is approved.
Items must be unused and in their original condition.
Products must be returned in their original packaging.
All included accessories and components must be returned.

Eligible refunds are processed within 10 days after the returned product has been received, inspected, and approved.

Refunds are issued to the original payment method. Additional processing time may be required by your bank or payment provider.

For complete information, please review our Return & Refund Policy.

8. Accuracy of Information

We make reasonable efforts to ensure that the information on our website is accurate and up to date.

However, we do not guarantee that all website content, product descriptions, pricing, or other information will always be complete, accurate, or current.

We reserve the right to correct errors, update information, and change website content at any time without prior notice.

9. Third-Party Services and Links

Our website may contain links to third-party websites or services that are not owned or controlled by Flex Motion.

We are not responsible for the content, policies, accuracy, or practices of third-party websites.

Your use of third-party services is at your own discretion and subject to the terms and conditions of those providers.

10. User Information and Privacy

Any personal information you provide through our website is handled according to our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

You are responsible for ensuring that the information you provide during checkout and account registration is accurate and up to date.

11. Prohibited Uses

You agree not to use our website or services:

For any unlawful purpose.
To violate applicable local, state, federal, or international laws.
To infringe upon our intellectual property rights or the rights of others.
To submit false, misleading, or fraudulent information.
To upload malicious code, viruses, or harmful software.
To interfere with the security or operation of our website.
To collect or misuse personal information belonging to other users.

We reserve the right to restrict or terminate access for violations of these terms, subject to applicable law.

12. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis, except where otherwise required by applicable law.

We do not guarantee that your use of our website will always be uninterrupted, timely, secure, or error-free.

Product descriptions and information are provided for general informational purposes and should not be considered medical advice. Our massage products are not intended to diagnose, treat, cure, or prevent any medical condition.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded under applicable law.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Flex Motion shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by law, including liability that cannot legally be excluded.

14. Indemnification

You agree to indemnify and hold Flex Motion harmless from claims, liabilities, damages, losses, and expenses arising from your violation of these Terms of Service or misuse of our website, to the extent permitted by applicable law.

15. Governing Law

These Terms of Service and any agreements under which we provide services to you shall be governed by the applicable laws of the United States and the State of Alaska, without disregarding any mandatory consumer protection laws that apply to your purchase.