Refund policy

At Flex Motion, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process under the following terms.

1. Return Policy

We offer a 30-day return policy, giving you 30 days from the date of delivery to request a return.

To be eligible for a return, the following conditions must be met:

  • The product must be returned within 14 days after your return request is approved.

  • The item must be unused and in its original, new condition.

  • The product must be returned in its original packaging.

  • All original accessories, manuals, and included components must be returned with the product.

  • Proof of purchase or order confirmation may be required.

Products that do not meet these conditions may not qualify for a return.

2. How to Request a Return

To initiate a return, please contact our customer support team by email:

Email: info@flexmotion.shop

Please include the following information in your email:

  • Your full name

  • Order number

  • Product name

  • Reason for return

  • Photos of the product, if applicable

Our support team will review your request and provide further instructions, including the return shipping details.

Please do not send any products back without contacting us and receiving return instructions first.

3. Refund Policy

At Flex Motion, we offer a 10-day refund policy for eligible purchases.

Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved:

  • Your refund will be processed within 10 days.

  • The refund will be issued to your original payment method.

  • Please allow additional time for your bank or payment provider to complete the transaction.

Original shipping charges and return shipping costs may be non-refundable unless otherwise required by applicable law or agreed upon by Flex Motion.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at info@flexmotion.shop.

Include your order number and clear photographs or videos showing the issue. Our team will review your case and help arrange an appropriate solution.

5. Exchanges

If you would like to exchange an item, please contact our customer support team by email. Exchanges are subject to product availability and approval.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

7. Contact Information

If you have any questions regarding our Return & Refund Policy, please contact us using the details below.

Store Name: Flex Motion

Email: info@flexmotion.shop

Phone: +1 907-563-2222

Business Address: 549 W International Airport Rd, Anchorage, AK 99518, United States

8. Policy Updates

Flex Motion reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page. Customers are encouraged to review this policy periodically.

Thank you for shopping with Flex Motion. We appreciate your trust and look forward to serving you!